[{"data":1,"prerenderedAt":730},["ShallowReactive",2],{"navigation":3,"/help/link-not-working":258,"/help/link-not-working-surround":725},[4,22,63,85,115,131,219,245],{"title":5,"path":6,"stem":7,"children":8,"page":21},"Getting Started","/getting-started","1.getting-started",[9,13,17],{"title":10,"path":11,"stem":12},"Introduction","/getting-started/introduction","1.getting-started/1.introduction",{"title":14,"path":15,"stem":16},"Quick Start","/getting-started/quick-start","1.getting-started/2.quick-start",{"title":18,"path":19,"stem":20},"Key Concepts","/getting-started/key-concepts","1.getting-started/3.key-concepts",false,{"title":23,"path":24,"stem":25,"children":26,"page":21},"Guides","/guides","2.guides",[27,31,35,39,43,47,51,55,59],{"title":28,"path":29,"stem":30},"Quick Share Guide","/guides/quick-share","2.guides/1.quick-share",{"title":32,"path":33,"stem":34},"Slack 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Limits","/api/errors-and-limits","6.api/7.errors-and-limits",{"title":220,"path":221,"stem":222,"children":223},"SDKs","/sdks","7.sdks/0.index",[224,225,229,233,237,241],{"title":220,"path":221,"stem":222},{"title":226,"path":227,"stem":228},"Node SDK","/sdks/node","7.sdks/1.node",{"title":230,"path":231,"stem":232},"Python SDK","/sdks/python","7.sdks/2.python",{"title":234,"path":235,"stem":236},"Go SDK","/sdks/go","7.sdks/3.go",{"title":238,"path":239,"stem":240},"Rust SDK","/sdks/rust","7.sdks/4.rust",{"title":242,"path":243,"stem":244},"Conformance vectors","/sdks/conformance-vectors","7.sdks/5.conformance-vectors",{"title":246,"path":247,"stem":248,"children":249,"page":21},"Security","/security","8.security",[250,254],{"title":251,"path":252,"stem":253},"Encryption","/security/encryption","8.security/1.encryption",{"title":255,"path":256,"stem":257},"Compliance","/security/compliance","8.security/2.compliance",{"id":259,"title":123,"api":260,"body":261,"description":719,"extension":720,"links":260,"meta":721,"navigation":722,"path":124,"seo":723,"stem":125,"__hash__":724},"docs/5.help/1.link-not-working.md",null,{"type":262,"value":263,"toc":701},"minimark",[264,268,273,276,288,299,303,306,309,313,316,321,336,343,365,373,377,380,384,390,393,409,412,415,419,430,434,437,441,447,450,458,461,467,471,478,587,590,597,600,604,607,614,629,632,676,679,685],[265,266,267],"p",{},"Someone sent you a link to a credential and it will not open. This page explains what the message means and what to do next. There is nothing to install, and unless the sender restricted the share to signed-in users you do not need an account.",[269,270,272],"h2",{"id":271},"this-share-is-no-longer-available","\"This share is no longer available\"",[265,274,275],{},"That is the message the page shows. In full:",[277,278,279,285],"blockquote",{},[265,280,281],{},[282,283,284],"strong",{},"This share is no longer available",[265,286,287],{},"It may have expired, been deleted, or the link may be incomplete. Check that you opened the full link exactly as you received it, or ask the sender to share it again.",[265,289,290,291,294,295,298],{},"The card carries a ",[282,292,293],{},"Go Home"," button and a ",[282,296,297],{},"Learn about CredenShare"," button. There is no retry, because retrying the same link cannot change the answer.",[269,300,302],{"id":301},"why-the-message-does-not-say-which","Why the message does not say which",[265,304,305],{},"Every failure shows this one message on purpose. A page that said \"expired\" for one link and \"never existed\" for another would tell anyone typing in random codes which codes are real, and why a given attempt failed. So an expired share, a deleted one, a code that never existed, a used-up single-view link and a link with its key missing all look identical — to you and to anyone probing.",[265,307,308],{},"The message therefore cannot tell you the cause, and no amount of reloading will reveal it. Only the sender knows what they created.",[269,310,312],{"id":311},"what-probably-happened","What probably happened",[265,314,315],{},"In rough order of likelihood.",[317,318,320],"h3",{"id":319},"the-share-was-single-view-and-has-already-been-opened","The share was single-view and has already been opened",[265,322,323,324,331,332,335],{},"A share can be set to be destroyed after a fixed number of views. Links made with the widget on the ",[325,326,330],"a",{"href":327,"rel":328},"https://credenshare.io",[329],"nofollow","CredenShare homepage"," are ",[282,333,334],{},"always single-view"," — the first open destroys the credential, and the sender cannot change that. Shares created inside the app can be single-view too, if the sender chose it.",[265,337,338,339,342],{},"A view is consumed as soon as the page finishes loading. Nothing has to be clicked: unless the sender added a gate — a password, a sign-in requirement, or the ",[282,340,341],{},"Secure Content"," prompt — the content is fetched the moment the page opens. So the view can be spent before you ever see the content:",[344,345,346,353,359],"ul",{},[347,348,349,352],"li",{},[282,350,351],{},"The sender opened it to check it worked."," This is the most common way a one-time link dies.",[347,354,355,358],{},[282,356,357],{},"Something opened it for you."," Email security scanners, link-preview bots and chat clients sometimes open links automatically. One that loads the page in a real browser burns the view.",[347,360,361,364],{},[282,362,363],{},"You opened it once already"," — in another tab, on another device, or before a page reload.",[366,367,370],"callout",{"color":368,"icon":369},"warning","i-lucide-alert-triangle",[265,371,372],{},"Once a single-view share has been opened, it is gone. Forwarding the same link, reloading it, or asking the sender to send that same link again will not bring it back — the credential has been destroyed on the server.",[317,374,376],{"id":375},"it-expired","It expired",[265,378,379],{},"Every share has an expiry, set when it was created. Homepage links expire after 24 hours. In the app the sender can choose anything from one hour up to three months, and can start the clock at the first view rather than at creation. After expiry the credential is deleted permanently.",[317,381,383],{"id":382},"the-link-was-cut-short","The link was cut short",[265,385,386,389],{},[282,387,388],{},"Every link carries the key that decrypts the content."," It is generated in the sender's browser and never reaches our servers — that is why we cannot read the credential, and why we cannot repair a link that arrived incomplete.",[265,391,392],{},"Links get cut in ordinary ways: a chat app that turned only the first part into a hyperlink, an email client that wrapped the line, a copy-paste that missed the tail, or a shortener or document that dropped the end. Before giving up:",[344,394,395,403,406],{},[347,396,397,398,402],{},"Open the message the link arrived in and copy the whole thing by hand, from ",[399,400,401],"code",{},"https://"," to the last character.",[347,404,405],{},"Paste it straight into the address bar rather than clicking it.",[347,407,408],{},"Check whether the text ran onto a second line, and take that line too.",[265,410,411],{},"If any of the link is missing or damaged, it cannot be repaired — not by you, not by the sender, and not by CredenShare. The key existed only in that text.",[265,413,414],{},"One exception: shares created through the CredenShare Slack app are encrypted on our servers instead, so their links are shorter by design. A short link is not automatically a broken one.",[317,416,418],{"id":417},"the-sender-deleted-it","The sender deleted it",[265,420,421,422,425,426,429],{},"Shares can be deleted from the sender's account at any time. A recipient can destroy one too: unless the sender ticked ",[282,423,424],{},"Only Owner Can Delete",", a ",[282,427,428],{},"Delete the Secure Share Forever"," button appears under the content after viewing. Deletion scrubs the credential from the database immediately and cannot be undone.",[317,431,433],{"id":432},"it-never-existed","It never existed",[265,435,436],{},"A mistyped code, an edited link, or a link to a different service entirely produces the same message.",[269,438,440],{"id":439},"what-to-do","What to do",[265,442,443,446],{},[282,444,445],{},"Ask the sender to create a new share."," That is the only fix. Nothing on your side recovers a link that has expired, been used up, been deleted, or lost its key.",[265,448,449],{},"When you ask, say what you saw, so the sender can choose better settings next time:",[344,451,452,455],{},[347,453,454],{},"If it was a one-time link, ask them not to open it to test it, and to send it through a channel that does not pre-open links.",[347,456,457],{},"If the link arrived broken, ask them to send it as plain text rather than as a formatted hyperlink, or to use a different app.",[265,459,460],{},"CredenShare support cannot help here and cannot re-send the credential. For a share created on the website or in the app we hold only ciphertext: the key was in the link, and the content itself is destroyed once the share expires, is deleted, or is used up. Only the person who sent it can make another.",[366,462,464],{"color":368,"icon":463},"i-lucide-shield-alert",[265,465,466],{},"If you cannot get a working link, do not ask the sender to email, text or message the credential in plain text instead. That is exactly the risk the share existed to avoid.",[269,468,470],{"id":469},"other-messages-you-might-see","Other messages you might see",[265,472,473,474,477],{},"If the page shows something other than the message above, it is naming the gate that stopped you. Most of these are recoverable; ",[282,475,476],{},"Share Locked"," is not.",[479,480,481,494],"table",{},[482,483,484],"thead",{},[485,486,487,491],"tr",{},[488,489,490],"th",{},"What the page says",[488,492,493],{},"What it means",[495,496,497,509,527,540,551,561,572],"tbody",{},[485,498,499,506],{},[500,501,502,505],"td",{},[282,503,504],{},"Login Required"," — \"You need to be logged in to view this share. Please log in to continue.\"",[500,507,508],{},"The sender restricted the share to signed-in CredenShare users, so you need an account. The sender may have restricted it further to a particular email domain.",[485,510,511,516],{},[500,512,513],{},[282,514,515],{},"Two-Factor Authentication Required",[500,517,518,519,522,523,526],{},"The share is restricted to recipients with two-factor authentication enabled on their CredenShare account. Use ",[282,520,521],{},"Enable 2FA",", then return to the link. If you already have it enabled and still see this, use ",[282,524,525],{},"Sign Out & Sign In"," so the requirement can be re-checked.",[485,528,529,533],{},[500,530,531],{},[282,532,341],{},[500,534,535,536,539],{},"A warning shown before the content is. Either the sender's own message, or the default: \"This content is view-protected. By proceeding, you acknowledge that your access will be logged.\" Choose ",[282,537,538],{},"I Understand, Show Content"," to continue.",[485,541,542,548],{},[500,543,544,547],{},[282,545,546],{},"Password Required"," — \"This share is password-protected\"",[500,549,550],{},"The sender set a passcode and should have sent it to you separately, through a different channel. If the sender also set a limit on wrong attempts, the number remaining is shown after a failed one.",[485,552,553,558],{},[500,554,555,557],{},[282,556,476],{}," — \"Too many incorrect password attempts. For your security, this share has been permanently destroyed.\"",[500,559,560],{},"The passcode was entered wrongly too many times. The credential is gone; ask the sender for a new share.",[485,562,563,569],{},[500,564,565,568],{},[282,566,567],{},"Viewing Time Expired"," — \"The content is no longer visible. The viewing time has elapsed.\"",[500,570,571],{},"The sender limited how long the content stays on screen after it is opened. Opening the link again starts over, and counts as another view.",[485,573,574,580],{},[500,575,576,579],{},[282,577,578],{},"Something Went Wrong"," — \"Failed to load share content.\"",[500,581,582,583,586],{},"The load failed for a reason the page cannot place. Use ",[282,584,585],{},"Try Again","; if it keeps happening, tell the sender.",[265,588,589],{},"Copy the credential out of the page as soon as it appears. Once you close the tab, reopening the link counts as another view.",[265,591,592,593,596],{},"For what these settings are and who can set them, see ",[325,594,595],{"href":19},"Key concepts",".",[598,599],"hr",{},[269,601,603],{"id":602},"for-senders-i-cannot-re-copy-the-link-from-my-other-device","For senders: I cannot re-copy the link from my other device",[265,605,606],{},"This section is for the person who created the share.",[265,608,609,610,613],{},"The copy-link button in your Shares list — and ",[282,611,612],{},"Copy Link"," in a share's details — rebuilds the full link, including its key, from one of two places:",[615,616,617,623],"ol",{},[347,618,619,622],{},[282,620,621],{},"The browser you created the share in."," The key is kept locally in that browser as a convenience. It is not synced, and it is lost if you clear site data, switch browser or profile, or created the share in a private window. Only the 500 most recent shares are held; older keys are dropped.",[347,624,625,628],{},[282,626,627],{},"Zero-knowledge custody",", on Business and Enterprise. A copy of each key, wrapped to your account key, is held so links can be rebuilt on any of your devices once you have unlocked that device.",[265,630,631],{},"If neither applies, the button refuses rather than handing you a link without its key. What it says tells you which case you are in:",[479,633,634,644],{},[482,635,636],{},[485,637,638,641],{},[488,639,640],{},"Message",[488,642,643],{},"Meaning",[495,645,646,656,666],{},[485,647,648,653],{},[500,649,650],{},[282,651,652],{},"Activate this device to rebuild the link",[500,654,655],{},"\"You have zero-knowledge custody, so a wrapped copy of this key is held for your account. Enter your encryption passphrase once in Account → Security and this link can be rebuilt here.\" This one you can fix right now.",[485,657,658,663],{},[500,659,660],{},[282,661,662],{},"Link unavailable on this device",[500,664,665],{},"The key exists only in the link produced when the share was created. Either the share predates your custody setup, or the account has no custody at all.",[485,667,668,673],{},[500,669,670],{},[282,671,672],{},"This link can no longer be rebuilt",[500,674,675],{},"A wrapped copy existed, but it was tied to your previous encryption key and creating a new key made it unreadable. Links you already sent still work — their key travels in the link, not in your account.",[265,677,678],{},"In every \"unavailable\" case the share itself is unharmed and any link you already sent still opens. What is lost is your own second copy of it. If you no longer have the link, create a new share and send that.",[265,680,681,682,684],{},"Zero-knowledge custody is what turns this from permanent into fixable — see ",[325,683,627],{"href":45},". Until it is set up, copy the link the moment you create a share, on the device you created it on.",[366,686,689],{"color":687,"icon":688},"info","i-lucide-info",[265,690,691,692,696,697,700],{},"Still stuck? Email ",[325,693,695],{"href":694},"mailto:support@credenshare.io","support@credenshare.io",". Include the short code — the part of the URL before the ",[399,698,699],{},"#"," — and never the part after it.",{"title":702,"searchDepth":703,"depth":704,"links":705},"",1,2,[706,707,708,716,717,718],{"id":271,"depth":704,"text":272},{"id":301,"depth":704,"text":302},{"id":311,"depth":704,"text":312,"children":709},[710,712,713,714,715],{"id":319,"depth":711,"text":320},3,{"id":375,"depth":711,"text":376},{"id":382,"depth":711,"text":383},{"id":417,"depth":711,"text":418},{"id":432,"depth":711,"text":433},{"id":439,"depth":704,"text":440},{"id":469,"depth":704,"text":470},{"id":602,"depth":704,"text":603},"What \"This share is no longer available\" means when someone sends you a CredenShare link, why the page will not say which cause applied, and the one thing that fixes it.","md",{},true,{"title":123,"description":719},"JXfZ4JZwetimoO0yoIKDrgvDAYo7pzGsCFQtQ8CJLJI",[726,728],{"title":121,"path":117,"stem":118,"description":727,"children":-1},"Troubleshooting and support — how to reach CredenShare, what to put in your message, what support can and cannot do, and where the rest of the help pages are.",{"title":127,"path":128,"stem":129,"description":729,"children":-1},"Every refusal the app can show you, keyed on the exact wording, with what it means and what to do about it.",1788908850006]